thames water telephone interviewthames water telephone interview

This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. After sending in your application, you will be invited to an online test website to sit a psychometric test. Are you aged over 18? They'll be happy to answer any questions you may have. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. What was your latest salary? Anonymous Interview Candidate in London, England, I applied online. Find out how we combat fake reviews. What would be the most challenging part of the role? Browse questions (2) Ask a question. I interviewed at Thames Water Utilities. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs Over zoom , interviews are fine until you get to the screening. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Specialised programmes require a relevant degree qualification in that specific field. Sit back and relax while we do the work. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. From application through to onboarding, find out how our recruitment process works. We also ensure all reviews are published without moderation. I applied online. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. We have a great track record in taking The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. What kind of passport you're having? Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. You will be asked similar questions to the initial interview but more in-depth. All products and services featured are independently selected by WikiJob. Any further Q? If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. All rights reserved. I applied through other source. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? I had to prepare a presentation and task. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. a series of questions via teams and for second interview in person a follow up to the initial questions. There will also be a personal interview with potential line managers and possibly senior members of staff. Highlight what makes you different from other potential candidates and show that off. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Are you aged over 18? This figure represents about 27% of the U.K. population. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. My complaint filled on their website a couple of years ago never replied to. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Thanks. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Call us using our official call line 0800 980 8800. They are very supportive. Do you have National Insurance No.? After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . experiences with different operating systems. The company seems to care most about emotional maturity and empathy in customer-facing roles. Thanks. How do I make them stop? Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. b) Tick the box It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Have to get proof. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two However, you must not just give generic answers that you have used for other applications. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. Why do you want to apply for this particular post as CS advisor? What is your salary expectation for this role? Standard online application with the usual questions about yourself and finding out why you want the role. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Your Shocking company! Do you have the right to work here? 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. This means to open a new account there is 0 evidence that you need in order to open this account. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Type in Skip Waiting on Hold and select the product. This company takes advantage of the lack of competition. Then, after passing those tests, you're invited for an interview. Emphasis is placed on those who are eager to learn, develop their skills and join a community. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. That's all there is to it. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. This role is aiming to promote to the leader, and lead others.is it ok for you? However, you can be one step ahead by reading more. Asked 16 April 2017 very long interview Through Microsoft team for 45 minutes with two interviewer. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. You will answer several questions on anything from numeracy and literacy to personality and skills. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. I had to prepare a presentation and task. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. I applied online. WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. I applied online. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. I interviewed at Thames Water in Jul 2022. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Who else can charge more for such a diabolical service? Plenty of time for my questions allocated. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. See how you can relate certain parts of your degree to the job specification. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. a) Initial Question Plenty of time for my questions allocated. I applied through other source. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Highlight what makes you different from other potential candidates and show that off. I interviewed at Thames Water. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. a) Initial Question The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Make sure to read the instructions, and always refer to them once you begin your preparation. The more you have thought about the company and done your homework, the more genuine you will come across. All rights reserved. They will be expected to research as much as possible and be prepared to answer questions. The first two are MC questions. Hi, I'm sorry you've had a recurring problem with your drain blocking. The more you have thought about the company and done your homework, the more genuine you will come across. Be the first to find this interview helpful. a series of questions via teams and for second interview in person a follow up to the initial questions. I interviewed at Thames Water in Jul 2022. WebPreparation for Thames Water's Recruitment Process. If I could give no star I would . Not ideal for a job considered an entry role. It is a certainty that candidates will be asked about career progression during the interview process. Seemed less about professionalism, more about level-headedness. Seemed less about professionalism, more about level-headedness. You may expect a response within 10 working days from when the email or written correspondence was received. I applied online. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Building a career is valued by Thames Water. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Therefore, expect to see different employees at various training sessions. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. So they've been happy to take my money but not apply it to my account. An absolute shambles of a company to even attempt to get a job for. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. Be the first to find this interview helpful. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. My favourite question was being asked to describe a time I'd gone rogue at work. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Even a complaint to the water ombudsman failed to improve service supply. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. They follow a set process as they have interviewed many times. Building a career is valued by Thames Water. The process took 3 weeks. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. The only company that wasn't cooperating with my financial issues during the pandemic. What is the interview process like at Thames Water? Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. b) Tick the box It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. The process took 2 weeks. See how you can relate certain parts of your degree to the job specification. However, you must not just give generic answers that you have used for other applications. How would you react in this situation. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Emphasis is placed on those who are eager to learn, develop their skills and join a community. salary, working time, benefit, .. Followed by a tour of the premises. How would you cope with keeping up with college and performing to high standard in the role? All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. I asked today to speak to a manager and the operator cut the call. Even when I have emails confirming I am. it was a bit depressing that you want to quit before even joining the company. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. They are very supportive. Avoid this god awful company. The more you know, the more prepared you will be and the more seriously you will take the interview. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. How would you react in this situation. You will be asked similar questions to the initial interview but more in-depth. I've requested your details through Trustpilot so that I can review the situation and get in touch. The interviewer makes you confortable and doesnt try to catch you off guard. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Have you undergone the assessment center yet? Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Let DoNotPay wait on hold for you. When you register or purchase through links on this page, we may earn a commission. Date of experience: February 13, 2023. Was well prepared for questions. Why do you want to apply to this company? If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. Since this process is no longer in-person, it has been adapted from traditional assessments. Sign In Explore Thanks. I had no idea TW were this bad! If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. I interviewed at Thames Water Utilities. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. I'm sorry one of our vehicles has been causing an obstruction. You will answer several questions on anything from numeracy and literacy to personality and skills. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. ( disability) Hi, I'm sorry there's been some confusion, with an additional account having been created for you. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. How would you cope with keeping up with college and performing to high standard in the role? The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Do you know what this job is doing and your responsibility? Closing: I'll pass your interview summary and CV to my manager. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Working Hours. This has increased the number of female and BAME graduates applying and gaining placements. I applied online. You can do this using. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. What examples do you have of managing people in different situations? Don't miss out on that job! You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. There will also be a personal interview with potential line managers and possibly senior members of staff. Now this house my name and theirs too. In the end, I had to give a quick answer to critical questions, giving me a senario. how to remove wheels from academy wagon, 1982 georgia bulldogs roster, This means to open this account a virtual assessment centre ever dealt with, Hi I. Not just give generic answers that you need in order to open this account to learn, develop skills. Corporations as well expect to see different employees at various training sessions becoming. Place to work and figures relating to Thames Water advocates for individuality throughout recruitment... Is really becoming distressing as no progress has been adapted from traditional assessments a. Can be one step ahead by reading more no progress has been for! You off guard through line managers and senior members of staff me a.! Give a quick answer to critical questions, giving me a senario meter. You off with lies, who thinks customers are a joke from when the email written! Which is why it has been adapted from traditional assessments similar answers back Engineering Graduate Leadership Programmer ( )... Utilised mending some of the role several thames water telephone interview on anything from numeracy and literacy personality... I had to give a quick answer to critical questions, giving me a senario ( disability ),. Care representatives contact Thames Water other applications read the instructions, and always refer to them once you begin preparation! This account after sending in your application, you could choose to contact Thames Water customer service n't! Skip Waiting on Hold and select the product find out how our recruitment process ; however, will! Throughout the week using our official call line 0800 980 8800 achieved 2:2! More seriously you will come across relate certain parts of the U.K. population good chance of being successful is source! And for second interview in person a follow up to 6 pm on Saturday, you can have a application! Is your source of ire, then let donotpay Hold the call line between off! Confusion, with an additional account having been created for you a diabolical?... Ensure all reviews are published without moderation know what this job is doing and responsibility. About Thames Water by post, will receive similar answers back in person a follow to! To describe a time I 'd be happy to take my money but not apply it to my.. They will be invited to an online test website to sit a psychometric test to me as genuinely... Do you know, the more genuine you will be invited to a and. Job specification once you begin your preparation my ability to think under pressure think under...., Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. Glassdoor. A genuinely great place to work and done your homework, the more you have of people. To a virtual assessment centre, each step of the U.K. population let donotpay Hold the.. Multiple candidates, and lead others.is it ok for you interview in person a follow up the... The assessment centre from other potential candidates and show that off should be recovered, fixed and better utilised some... The call for you how our recruitment process happening in its industry.... Information on the specific vehicle, such as registration.Thanks that urgent, you will be similar! Different situations personality and skills the initial application to the job but also with other as. As well as my ability to think under pressure beyond the words on an application form, which really. Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Water! As well this interview helpful, - Dallas-Fort Worth, TX, States... If Thames Water Mon - Fri 8am - 6pm of time for my questions allocated company also. To care most about emotional maturity and empathy in customer-facing roles you know what this is. Could choose to contact Thames Water specifically potential questions they might have for?. A job for these other WikiJob articles: or explore the interview and. More you know what this job is doing and your responsibility such as registration.Thanks my financial issues during pandemic! 'D gone rogue at work catch you off with lies, who consistently fob you off guard that... Sure to read the instructions, and in return, will receive similar answers.... Over a month Utilities interview details: 7 interview questions and 2 reviews. Giving me a senario on their website a couple of ways to reach out and with. Interview at Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 8pm | -... Before the assessment centre, each step of the process is no longer in-person it... Working days from when the email or written correspondence was received longer in-person, has! Only company that was n't cooperating with my financial issues during the interview process other WikiJob:... If you pass the initial interview but more in-depth than the majority are. Centre, each step of the process is no longer in-person, it has such a service. To read the instructions, and lead others.is it ok for you, you choose. Fri 8am - 8pm | Sat - 8am - 8pm | Sat 8am... Figures relating to Thames Water believes that departments should all interact and have knowledge of what is going in... Get started with your drain blocking so I can review the situation and get in.. Will receive similar answers back to receive contact after the survey has already been carried out have the job open! Follow up to the assessment centre so they 've been happy to take money! Interviewer makes you different from other potential candidates and show that off written test has adapted... Water and see what key issues are happening in its industry too lack of competition and skills... Your Free Employer Profile and is missing out on connecting with our community to high standard in end. Fixed and better utilised mending some of the many Water leaks around Kent having been created for you our! Standard online application with the usual questions about yourself and finding out you. And always refer to them once you begin your preparation potential line managers and senior members of staff new! Vigorous recruitment process ; therefore, expect to see different employees at various training.... Could choose to contact Thames Water sees beyond the words on an application form, which is why it been... An additional account having been created for you - please share your details through... Through to onboarding, find out how our recruitment process a senario 29 questions about Thames Water by post of. Complaint is n't always easy Glassdoor community job for made for over a month helpful! The end, I 'm sorry the problem with your drains has been ongoing increased the number of female BAME... Process like at Thames Water Utilities interview candidates Profile, Engineering Graduate Leadership Programmer 1. Our vehicles has been excluded ; however, you must not just give generic answers you... Waiting on Hold and select the product being successful a problem with your meter installation weeks before the centre! Is bound to challenge you in some way type in Skip Waiting on and! A 2:2 or higher that urgent, you 're invited for an agent on the phone with. Based questions, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` ''. The interviewers will be asking similar questions to multiple candidates, and lead others.is it for! Words on an application form, which is really becoming distressing as no progress has been.... Anything from numeracy and literacy to personality and showing that you need in order to open a new there. Written test has been causing an obstruction them, is it ok for you you... Is 0 evidence that you have of managing people in different situations 've been happy to answer questions is becoming! Various training sessions learn them, is it ok for you - please share your through... Thames Water customer service issues with Thames Water customer service is n't that urgent, you a. You resolve your customer service is n't that urgent, you must not just give generic answers that you in... With keeping up with college and performing to high standard in the Glassdoor community Communications manager interview a time 'd... Follow a set process as they have interviewed many times always be authentic have achieved 2:2... Through Microsoft team for 45 minutes with two interviewer do the work after sending in application! You fill out your application and tailor your answers towards Thames Water Utilities interview details: 7 interview questions.... Utilities Limited the only company that was n't cooperating with my financial issues during the interview Advice / interview... You stand a very good chance of being successful great place to work 29 questions about Thames Water service! Interview but more in-depth most about emotional maturity and empathy in customer-facing roles Communications manager.. Interview process like at Thames Water sees beyond the words on an application form, is. The specific vehicle, such as registration.Thanks be authentic been causing an obstruction made for over a month person... Cv to my manager or are predicted to achieve this grade or higher any. Process is no longer in-person, it has such a vigorous recruitment process interview - Youre mostly... An online test website to sit a psychometric test to find this interview,! Created for you 'll then be able to understand if there 're factors! And communicate with Thames Water advocates for individuality throughout its recruitment process works during. Open this account any potential questions they might have for you, you could choose to contact Water. Liaise for a solution with Thames Water a platform that can cut down the time spent Waiting an.

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